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FAQ

Questions?

Frequently asked questions from our customers

Transcription


WHAT TRANSCRIPTION RULES DO YOU WORK WITH?

We work out your transcription the way you want it. As a rule, we work out your recordings according to the simple or the extended rules of Dresing and Pehl.
If you wish, we can transcribe your transcriptions with GAT or TiQ rules, or according to your own template.

Here you can read detailed descriptions and see examples of the transcriptions.

DO YOU EDIT ALL TYPES OF TRANSCRIPTIONS?

Yes, we work on all imaginable transcriptions: Whether interviews, dictations, meetings, group discussions, telephone conferences, radio recordings, video recordings, discussion groups, seminars, podcasts, and so on. We transcribe for students, teachers, insurance companies, the self-employed, doctors, psychologists, market researchers, podcasters, media companies, and much more.

IN WHAT FORMAT ARE THE TRANSCRIPTIONS PREPARED?

Here we usually use the RTF (Rich Text Format), which is actually like the WORD format. If you have special requests, we will of course be happy to accommodate them.

ARE THE TRANSCRIPTIONS MAXQDA COMPATIBLE?

If you wish, we can also make your transcription MAXQDA-compatible.

DO YOU ALSO TRANSCRIBE VIDEOS?

Yes, we also transcribe videos.

HOW DO YOU IDENTIFY DIFFERENT SPEAKERS?

For interviews, the standard is I for interviewer and B for respondent. If there are multiple speakers, a number is added. For example, I2 for interviewer 2 and B2 and B3 for respondent 2 and respondent 3, respectively.
For presentations, we mark the speakers with S .
You are also welcome to let us use your own labeling.

CAN MY TRANSCRIPTION ALSO BE TRANSLATED?

We would be happy to translate your transcription into the language of your choice.

IN WHICH LANGUAGES ​​DO YOU TRANSCRIBE?

Außer auf Deutsch bieten wir Transkriptionen unter anderen auch in den Sprachen: Dänisch, Englisch, Finnisch, Französisch, Chinesisch, Italienisch, Kroatisch, Mazedonisch, Niederländisch und Norwegisch an.
Wir erweitern ständig unser Angebot, darum können Sie gerne mit uns Kontakt aufnehmen falls die von Ihnen gewünschte Sprache nicht dabei ist.

WHO DO YOU CREATE TRANSCRIPTS FOR?

We transcribe for students, teachers, insurance companies, the self-employed, doctors, psychologists, market researchers, podcasters, media companies, and much more.

subtitle


IN WHICH LANGUAGES ​​DO YOU CREATE SUBTITLES?

We can create subtitles in many different languages, such as German, English, French, Dutch and Danish.

DO YOU ALSO CREATE BURNED CAPTIONS?

We can also deliver burned captions.

CAN YOU ALSO TRANSLATE MY SUBTITLES INTO OTHER LANGUAGES?

We are also happy to translate your subtitles into another language.

translation

WHAT LANGUAGES ​​DO YOU TRANSLATE INTO?

We translate into many languages ​​including English, French, Italian, Dutch and Spanish.
We are constantly expanding our offer.

HOW IS THE PRICE FOR THE TRANSLATION CALCULATED?

The price of your translation depends on various things, such as: the subject, the language combination and the number of words.
In order to be able to give you an exact price, we would like to talk to you about your project.

CAN THE TRANSLATIONS ALSO BE ADJUSTED TO BE SUITABLE FOR SUBTITLING?

Yes, of course. For this you would have to tell us before starting the work that it is a subtitle translation.

Delivery time

HOW IS YOUR ORDER PROCESS?

Our ordering process is very simple and consists of three steps:

You order
1 You accept our offer by e-mail.
2 You upload your files.
3 You will receive a confirmation from us.

We work
1 We work on your files.
2 We correct – if desired.
3 We will send you the files.

You pay
After receiving your documents, we will send you the invoice on the date agreed with you.

WHAT ARE THE STANDARD DELIVERY TIMES?

As standard and without additional costs, we deliver within 4 to 5 working days. In principle, all orders are delivered immediately as soon as they have been processed.

DO YOU ALSO OFFER EXPRESS DELIVERIES?

Yes we’ll do that. We can deliver the orders both within 24 hours and within 48 hours. Please contact us first so that we can guarantee punctual delivery.
However, different conditions apply to rush orders than to non-rush orders. You can read more about the conditions and the delivery date here: Conditions for rush orders and deliveries .

IS DELIVERY POSSIBLE ON WEEKENDS OR PUBLIC HOLIDAYS?

We also deliver on weekends and public holidays. Please contact us for this.
However, different conditions apply to deliveries on weekends or public holidays than to deliveries during the week. You can read more about the conditions and the delivery date here: Conditions for rush orders and deliveries .

Recordings

HOW DO I CREATE A GOOD RECORDING?

It is important that you always take pictures in a quiet environment. For example, a coffee shop is a good place to meet, but not for an interview.
You can find more shooting tips on our Shooting Tips page .

HOW DO YOU DETERMINE THE QUALITY OF THE RECORDING?

You can usually hear for yourself whether the quality of your recording is good, average or bad, but which terms do we use?
Good : People unfamiliar with the voices of the speakers understand the recording immediately. There are also no background or disturbing noises such as hissing or humming.
mediocre : People unfamiliar with the voices of the speakers may have to listen to some passages several times to understand them. In addition, there is slight background or background noise that makes understanding difficult from time to time.
bad: People unfamiliar with the speakers‘ voices have to listen to many passages several times to understand them. There is also a lot of / strong background or noise that limits intelligibility.

CAN I ALSO SEND YOU RECORDING TAPES OR HARD DRIVES?

Basically, that would be possible, but thankfully, thanks to today’s technology, it’s no longer necessary. If you have a very large amount of data, just contact us beforehand and we will find an easy way.

WHAT FORMAT DO MY AUDIO OR VIDEO RECORDINGS NEED TO BE IN?

You are welcome to send us your audio or video file in the format you have. We edit all audios (MP3, MP2, WMA, APE, FLAC, AAC, MMF, AMR, M4A, M$R, OGG, WAV, AVI, DSS etc.) and videos (MP4, AVI, 3GP, WMV, MKV, MPG, VOB, MOV, FLV, SWF, etc.) We can usually also convert file formats that are not listed here into another file format and then edit them.

Miscellaneous

DO YOU ALSO WORK ON LARGE PROJECTS?

Of course, just send us an email so that we can discuss your wishes and plan your project.

HOW CAN I PAY FOR THE ORDERS?

We are also very flexible here. Payment should be made within 14 days by bank transfer or Paypal.

HOW OFTEN ARE INVOICES ISSUED?

You are welcome to choose between a collective invoice at the end of the project, invoices with a specific budget, individual invoices, etc.

SHOULD I MAIL MY ORIGINALS TO YOU?

It is always wise to have a backup copy, of course you can send it to us.

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